Answers for accounts, listings, and access.
For personal help, listing corrections, purchase-access questions, or business review, email support@cardshow.net.
How do I find shows or shops near me?
Search the live directory by name, venue, city, or state. In the CardShow app, allow location access to sort nearby results and use the map. Verify dates, hours, and travel details with the organizer or business before you go.
Can I save and follow listings?
Yes. Sign in with your 5Line account to keep saved shows, followed shops, profiles, and preferences connected across supported devices.
What can a connected assistant do with my CardShow account?
After you connect your 5Line Account in a supported assistant, it can brief you on saved shows, followed activity, show plans, attendance, and shop-alert choices; build a show-day brief; and compare shows with a separately approved HobbyWise Hunt List. It may change a save, follow, private plan, checklist item, attendance state, or shop-alert setting only after you confirm the exact action.
How do I connect or disconnect HobbyWise Hunt List matching?
Collector Plus and Pro can match a CardShow Want List without HobbyWise. To add a free HobbyWise Hunt List, use the same 5Line Account in both products. Open HobbyWise once, then in the CardShow app open Settings, Data & Apps, and choose Connect Hunt List. The connection shares only unchecked list labels and limited identification details. Choose Disconnect Hunt List there to stop future access.
Does paying for one app unlock the other?
No. CardShow and HobbyWise remain separate products. CardShow Collector Plus or Pro pays for Matches for You. HobbyWise provides a free Hunt List, while HobbyWise Pro continues to unlock its own advanced features.
Will ChatGPT or CardShow see my passwords?
No. You sign in through the 5Line account connection. CardShow does not receive your ChatGPT password, and ChatGPT does not receive your 5Line password. You can disconnect CardShow from the assistant and separately disconnect HobbyWise in CardShow Data & Apps.
Why did a CardShow alert not arrive?
A connected assistant can change CardShow alert preferences, but delivery still requires notifications to be enabled for CardShow in your device Settings and an active CardShow device registration. Seller or shop activity must also match the alert choices you enabled.
Where do I buy or manage access?
Collector Plus and CardShow Pro are purchased only through Apple in the CardShow app. To manage or cancel, open Settings, tap your name, tap Subscriptions, then choose CardShow. This website does not sell subscriptions.
How do I restore a purchase?
Sign in to the same 5Line account, open the CardShow app, then open Settings and Plans & Access and choose Restore Purchases. Make sure the device is signed in to the Apple Account that made the purchase.
How do I request a refund?
Apple processes App Store payments and eligible refunds. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
How do I correct a listing?
Send the listing name, location, the requested correction, and any supporting source to support@cardshow.net. Public changes are reviewed before publishing.
How do shop and promoter claims work?
A claim starts review; it does not automatically transfer control. CardShow may request evidence that the account is authorized to represent the business or event.
Why is a business feature locked?
Directory access is available without a business subscription. Expanded profile controls, reporting, and business tools require eligible CardShow Pro access and an approved business claim.
What follower demand can a business see?
A CardShow Pro shop, seller, or promoter can see grouped CardShow interests, Want List terms, and connected HobbyWise Hunt List terms only after enough followers explicitly opt in for that profile. CardShow never shows follower names or an individual list in the report.
How does Collector QR scanning work?
A Collector QR can share selected My Show Plan details with another collector at the same show. Camera images are processed on the device and are not uploaded or stored by CardShow.
How do I delete my account?
In the CardShow app, open Settings and choose Delete Account to start permanent deletion. Processing is not immediate; support will email when it is complete or if identity confirmation is needed. If you cannot access the app, email support@cardshow.net from the address on the account. Deleting a CardShow account does not cancel an Apple subscription; manage or cancel that separately through Apple.